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Service Owner Full-time Job

4 years ago Public Service Phnom Penh   1.1K views
Job Details

Job Announcement

Position           :           Service Owner

Quantity          :           1

Location          :           Phnom Penh

Schedule         :           Full-time

Salary              :           Negotiation

Benefit            :           Have



  The Service Owner is accountable for a specific service (Infrastructure, Application or Professional Service) with in Cambopay regardless of where the technology components or professional capabilities reside. To ensure that a service is managed with a business focus

  The Service Owner is a single point of accountability that is absolutely essential to provide the level of attention and focus required for its delivery.

  Service owner: Defines, plans, and manages sourced elements of the service, and performance on behalf of sourcing organization.

  The Service Owner is responsible for continuous improvement and the management of change affecting the service sunder their care.

  The Service Owner is a primary stakeholder in all of the processes which enable or support their dedicated services.


Job Duties  

  Do market analyzing on assigned services

  Do competitor analyzing on assigned services

  Establish relationships with key personnel in assigned partners.

  Making sales pitch, prepare proposals,contracts, presentation, other sales document, generate/win new business in assigned partners.

  Meeting and liaising with partners to discuss/solve problems occurred during deploying phase/life cycle of projects/services

  Coordinator between partners and internal project teams to ensure communication flows effectively, the timely and successful delivery of project or trouble shooting.

  Coordinate with company personnel(supplier manager, marketing, customer care, BA, IT, finance...) in order to meet partner’s expectations and sales target.

  Coordinate with Finance Dept. to ensure payment collection from partners.

  Co-work with marketing, BA, IT in order to improve our services in functions, features, and end-user UI/UX (User interface, User experience)

  Participate in meeting of project teams,oversee the status of project/service to report to sales director.

  Fulfill other tasks delegated by sales director.


- Bachelor’s degree in any field.

- Fluent English and Khmer skills both spoken and written, can speak Vietnamese is a Plus.

- Positive attitude/Service mind based, good interpersonal relationship.

- Willing to work as shift.

- Computer skill/ internet usage.

- Negotiation, problem solving skills.

- Customer service experience is an advantage.


Contact Detail

-       No. 52, Street 242, Sangkat Chatomuk,Khan Daun Penh, Phnom Penh

-       087 700 502 (Mobile) / 023 63 11 699(Office)

-       [email protected]

-       www.cambopay.com.kh

Company Description